We thank you for your understanding and hope that despite of this situation you afford us the opportunity to serve you again and demonstrate you how wonderful a stay at the VIM can truly be. Be also sure that your comments about the cleanliness will be shared with our housekeeping staff and manager in order to take the corrective measures and avoid situations, such as you described, in the future. We will be working in these negative comments with our front team in order to ensure all our guests’ satisfaction. See 17,886 traveler reviews, 24,136 candid photos, and great deals for Valentin Imperial Riviera Maya, ranked 1 of 1 hotel in Playa del Secreto and rated 4.5 of 5 at Tripadvisor. We apologize once again or any inconvenience this may have caused. Now 354 (Was 825) on Tripadvisor: Valentin Imperial Riviera Maya, Playa del Secreto. After investigation with our Front desk team it seems that you booked with Transat a DELUXE JUNIOR SUITE, this is the reason why our Front desk mentioned the upgrade to the SILVER JUNIOR SUITE. It is very important to point out that we do not have any Deluxe Junior Suite Silver Club at our resort but offer DELUXE JUNIOR SUITE in building 3,4 and 5 ) and SILVER JUNIOR SUITE located in building 1 and 2. Regarding your booking ,we want to assure you that problems mentioned are not a common complaint we hear and are hoping to believe that this was a miscommunication or an understandable mistake made. Barcelo Bavaro Palace All Inclusive Resortĭear returning VIM Guests from Edmonton, Canada Thank you for your feedback and for pointing out areas where improvement can be found.Playa del Secreto All Inclusive Beach Resorts.Playa del Secreto Hotels with Concierge.Guests can grab a shuttle or walk 20 minutes to the street across from the front gate. Taxis are available for trips into town, and the hotel offers a shuttle to Playa Del Carmen (it was 18 during our visit). All Inclusive Hotels in Playa del Secreto Hotels and destinations > Hotels > Hotel Riviera Maya > Wellness & Spa Free your mind, relax your body and experience the results of rediscovering your physical and mental balance on your vacation by making use of our Spa & Wellness services. The cheapest way to get from Valentin Imperial Riviera Maya All Inclusive - Adults Only, Puerto Morelos to Xcaret Park costs only 62, and the quickest way. The Valenin Imperial Maya is a gated property set in an exclusive section of the Riviera Maya known as Playa Secreto, or Secret Beach.activities coordinator and Spa Manager about services and activities. All Inclusive Resorts in Playa del Secreto the awareness of Valentin Hotels, especially Valentin Imperial Riviera Maya in.Valentin Imperial Riviera Maya Features.Hotels near Valentin Imperial Riviera Maya.
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